Skills for handling difficult and demanding customers on the phone
- Understanding customers telephone behaviour. Once we understand we can react in a more appropiate way.
- Managing emotions - yours and theirs!
- The power of language and how to use it wisely. Little things can make a difference.
- How to aviod escalation by finding positive ground.
- Assertive telephone behaviours. Taking control and inspiring confidence.
- Balancing organisational and customer needs.
- Real Play - the chance to be the customer from hell and handler from heaven!
- Listening skills. Hearing the problem from the customer's point of view.
Our risk-free guarantee
This product comes with Our Unique Money Back Guarantee: We ask you to pay in advance but, if on completion of the project, you are not completely satisfied that you have had value for money, we will immediately refund your investment in full.
This is a genuine no risk investment. You will either realise tremendous benefits from the programme or you get your money back.
Contact Us
For more information on these and other services, please contact Derek Williams at derek@thewowgroup.co.uk