How We Work To Give You Best Value
Fly on the Wall
All training is carefully tailored to your precise needs. As part of this process, we would like to spend one full day in your business as an observer. It's what we call our "fly on the wall day". This has three very valuable benefits for you and your team:-
- It means that we have first hand experiance of your business. Just watching and listening allows us to focus on key issues. This experience will never be used as critism but it does allow us to steer the programme to meet these issues.
- Your Team will become familiar with having me around. They will realise that we are there to help and that we're not a threat. When we then come to run the training programme. They already know who we are and what we are doing. Building this relationship in advance means that we can cover more ground on the training day and get greater acceptance of the ideas.
- Final development. This programme will be developed specifically to your requirements. Your business has some unique features and some very special ways fo doing things. It's important that an Enhanced Communication Programme reflects your way of doing things.
Training Workshops
Our objective is that you get the greatest possible long-term return on your investment.
Over many years of delivering this type of programme, we've come to realise that the most effective way to run the actual training workshops is as two half-day sessions. Let us just explain how this could be of benefit to you.
- The first half-day workshop will be about some basic communication skills. It will include first impressions, listening skills, customer service and basic questioning techniques. These are skills that we hope everyone will buy into.
- In fact, what we want everyone to do is to practice using these skills and techniques for the next two weeks.
- We then come back and run the second workshop. This goes to a deeper level of skill and technique. It builds on the experiance that people have during their two weeks of practice.
We think that you can already start to apreciate that this is much more powerful than trying to run a one day intensive programme. But there is another twist that we've not mentioned yet!
- During the two weeks of practice, we will be making some mystery shopper telephone calls into your offices!
- Our purpose here is not to catch people out. But simply to make sure that everytime they take a call, they will follow the principles we've all agreed on. After all they will have agreed to try out the new system. And it would be wrong to give up on it without giving it a go. Wouldn't it?
We will Return!
Two weeks after the completion of the final workshop, we will return.
This time it is down to your Team to present to us.
What we want to know is:-
- What has been done to take the skills and techniques we developed and really use them?
- How are those skills going to be used consistently by everyone in the business?
- How will new members of the Team be introduced to your way of doing things?
Our risk-free guarantee
This product comes with Our Unique Money Back Guarantee: We ask you to pay in advance but, if on completion of the project, you are not completely satisfied that you have had value for money, we will immediately refund your investment in full.
This is a genuine no risk investment. You will either realise tremendous benefits from the programme or you get your money back.
Contact Us
For more information on these and other services, please contact Derek Williams at derek@thewowgroup.co.uk