Derek Williams: Public speaker on customer service
Introducing Derek Williams
Derek Williams will bring a whole lot of WOW to your Customer Service!
Derek is Managing Director of The WOW! Awards and world-wide selling author of 3-Dimensional Care (a work-book for businesses and business owners).
Owner of a very successful, dynamic and award-winning service company, Derek is a popular Public Speaker and Trainer to International Corporations and business groups.
What people say about Derek's presentations
"Mission: Dazzle and be Memorable - Mission Accomplished"
Change Management Team Manager - BT Cellnet
"Your presentation cost me 2 hours sleep - I woke at 2.00 am and jotted down 10 new ideas for service improvements"
Gary Bembridge - Barclays
"Last Night's seminar was truly awesome - it was a genuine privilege to be in the audience"
Steve Pipe (Business Consultant)
"With Derek's & his Team's help, our turnover has increased by 400%"
Mark France (Small Business Owner)
Derek Williams' Resume
In just 4 years Derek has become recognised as one of the UK's leading business gurus and an expert on customer service.
Stephens & Co, has won 5 national awards for customer service and Derek is in demand across the country. He delivers training programmes and seminars that are fast paced, lively and very interactive. In fact, Derek is happy to speak in what most people regard as "the graveyard slot" - no one ever falls asleep when Derek is on stage.
Derek speaks from the heart with tremendous passion and energy. His messages are hard hitting and inspirational.
And it's more than just the theory of service. Derek demonstrates in practical ways how to combine service, marketing and change management; translating service into increased profits.
As well as working with many of the UK's top businesses, Derek has been a presenter, advisor and mystery shopper for BBC's Watchdog - Value for Money programme.
He is the creator of The WOW! Awards - a unique awards scheme recognising the good things that happen in business.
Derek's risk-free guarantee
Derek's unique offer is that all, yes all, his work is fully guaranteed. If you don't feel he has met your expectations, he will refund your investment. This gives you total reassurance when booking him as a speaker, investing in one of his books, or booking his company's consultancy services.
Contact Us
For more information on these and other services, please contact Derek Williams at derek@thewowgroup.co.uk