Team development
We'll work with you to put together a programme with content, pricing and timing to meet your needs. If you're considering opportunities to develop your team, this page will outline a suggested development programme and will also show you the services we can offer you either as part of this programme or individually.
This package offers a specific programme for developing a business team by focusing on client/customer service, communications skills, and human resource issues. This training is designed to improve many aspects of your business with the goal of increased customer retention and frequency of contact, improved rate of conversion, and increased sales per transaction, and much more.
Please call us if you have any queries
It is important to remember that all of our services are guaranteed. If at the completion of any stage, or at the end of any month, you are not totally satisfied that our work has been of real value to you we will refund that part of your investment.
Client Advisory Board - £2,500
A majority of businesses operate on the assumption that they know what is important to their clients/customers. In fascinating ways, this programme uncovers the reality - which is often quite surprising - by working directly with your clients as if they where on the board of your company. Use this programme to create new partnerships with your key customers and then build on their feedback to create a stronger, much more centred business that generates greater loyalty and, of course, greater profitability.
Enhanced Communications Training - £3,750-5000
This programme teaches you how to create a systematised approach to interacting with your clients/customers on the telephone. This programme revolutionises and transforms the way your team communicates with your clients/customers to dramatically (and permanently) increase your conversion rates, level of service and efficiency, and, ultimately, your revenues and profits.
Client/Customer Service Training - £3,750-5,000
Approximately 68% of people who stop dealing with a particular business do so because of perceived indifference on the part of the company. Since client/customer-focused businesses achieve the highest levels of success, this training concentrates on how you can improve your team's performance standards and ensure your clients are receiving extraordinary service. By developing specific standards for your team and monitoring key indicators, you will know exactly where your business stands at any point in time, improve overall team performance, and ensure your clients'/customers' absolute delight.
Marketing Communications Training - £2,000-3,500
Your external communications with your clients/customers are one of the most important vehicles by which your business articulates its value and service. This training will teach your team proven techniques for writing more effective letters, direct mail pieces, and advertisements. The end result is not only improved team to client/customer relations, but enhanced effectiveness of marketing expenditures.
Contact us
If you would like further information please call us now to arrange a meeting.